1.2 Explain how communication affects relationships in the work setting
People communicate for a variety of reasons. In my care home setting communication occurs with the service users, the management, the working stain the home and with outside professionals and visitors.
There are several different reasons why people communicate. On a more extreme level, one person may wish to talk to another because they feel lonely or neglected and need reassurance. However, more usually a person wants to communicate to another to ask for something, for example, they might want a drink or some food, or need help with a task.Communication can happen to ned out information, to ask and respond to questions, to give information and to give instructions. Communication can also happen for general conversation, for companionship and friendship.
2 Be able to meet the communication and language needs, wishes
and preferences of individuals
2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals
The reasons why people communicate are: to know each other with everything they are ( needs, interests, beliefs, religion etc); to socialize; to share experiences, memories; to make friends; to know others tradition and customs; to ask questions and to get answers; to express feelings, emotions, needs, ideas, solutions, etc.
I visited Mrs. Marry as I already knew her name which I found out from my workplace and my manager, so I addressed her by her common name but she wasn’t happy. I talked to her politely and asked her what name she wants me to call, she said she would love to be called by her pet name. As she is of Italian origin and she wished to speak in Italian rather than English. I tried to speak in Italian as she love it. I greeted her and ask her how she was feeling so I tried to established a rapport with her and then informed her about the activities that I am going to do. I also read through her files and obtained more about her communication needs from herself, her family member and also from other staffs that have worked with her before about her any language difficulty, her first language and how to talk to her.
2.2 Describe the factors to consider when promoting effective communication
Factors you may need to consider when trying to communicate effectively with others could be their age. If it’s a child you will need to simplify your language, get down to their level so that eye contact can be easily made. Be aware of your own posture and body language, while assessing theirs so that you can gauge their emotions, and be able to respond appropriately. It is also important to show that you are listening to the child and looking interested in what they are saying. Sometimes it takes a while for a child to get their sentences out, so if you look bored and uninterested, he/she will be less inclined to carry on with the conversation and it may affect their confidence for when communicating in the future.
When communicating with an adult it is slightly different, the language you use will be more complex and the sentences will flow a bit faster. Good eye to eye contact and facial expressions are important to help you convey your message, and to be able to decode their emotions and feelings. Adults also need to feel valued, so good listening skills are key to effective communication and allowing the other person time to answer before you start talking again, never guess what a person is trying to say.
2.3 Demonstrate a range of communication methods and styles to meet individual needs
When communicating with different individuals you will need to adapt your approach. When speaking to an elderly client you may need to rise you voice but ensure you are not doing it in an aggressive way, so that you still have a calm tone but are speaking louder so that they can hear you. If you do not ensure you have a soft tone, the client may feel like you are angry at them and may decline help and communication with you.If a client is not mobile, it nice for the individual for you to go down to level that they are sitting whether that it a chair or bed, this makes them feel equal and not that you are overpowering the..In domiciliary care work this is especially important are we are entering individuals homes.*epeneding on the relationship, the way you speak or contact may be formal or informal.If it is a service user than you have must met, you would adjust the way you speak to them. Some individuals are very affectionate and may want a cuddle or kiss on the cheek whereas some other clients may be the opposite and formal wanting no affectionate contact.